Appointments and Accessing the Right Care
1. Check it is not an emergency
Call 111 or 999 for urgent medical help if you have any of the symptoms below, as your request will not be seen immediately.
- Crushing chest pain and tightness
- New drooping on one side of the face, slurred speech, difficulty raising your arms, weakness or numbness on one side of your body
- Severe difficulty breathing
- Heavy bleeding that will not stop
- Severe injuries
- Feeling suicidal, wanting to harm yourself, or wanting to harm others
2. Pharmacy First - Common Ailments
The Common Ailments Service offers advice and free treatment for a range of common ailments without making a GP appointment.
If you need assistance, please visit the surgery and we will direct you to the appropriate service.
3. First Contact Physiotherapy
First Contact Physiotherapists can assess, treat and support rehabilitation for muscle, joint and movement-related problems.
4. Opticians
If you have an eye problem, an optician may be able to help.
5. Dental services
If you have a dental problem, please contact a dentist or the appropriate dental service.
6. Mental health support
We all need to look after our mental health and wellbeing. If you need to talk to someone, or you are concerned about a loved one, call 111 and select Option 2.
The service is available for people of all ages.
Appointments
We offer a blend of urgent same-day appointments and non-urgent appointments.
Emergency appointment
- Call the surgery from 8.00am.
- You can also visit the surgery to request an appointment from 8.30am.
- Your condition will be triaged by the duty doctor.
Same-day appointment
- Call the surgery from 8.00am.
- You can also visit the surgery to request an appointment from 8.30am.
Non-urgent appointment
The practice has decided to stop eConsults for children under 16 years old as a matter of safety. This is to avoid delays in seeing acutely unwell children who should be seen sooner than the 48-hour limit applied to eConsults.
Please contact the surgery in the normal way for children.
Non-urgent routine appointments can be booked up to 4 to 6 weeks in advance. Please phone the surgery or attend in person after 10.00am, or request help through eConsult below.
Please note: eConsults are only available between 8.00am and 11.00am, Monday to Friday.
House calls
House calls are only for patients who are housebound. Please request these by telephone, where possible, before midday.